NCS was facing a crisis. The number of clients were rising, storage facilities for donated food were reduced, and volunteer time required to source, pick up and deliver the necessary food staples had increased exponentially. An operational change was necessary.
The local grocery store, Quality Foods, offered NCS a discount rate on food gift cards and the decision was made to implement a food card system rather than continue to solicit food donations. This allowed Food Bank volunteers to concentrate on the people in need rather than food sourcing, storage, and packaging.